FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. The water is tested by a credited laboratory twice a month and annually by the state and reported to TCEQ directly from the laboratories.  The answer is yes the water is safe and palatable to drink.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Cape Carancahua is considered a resort area due to the fact that we only have 46% of our properties with full-time residents.  CCWSC only has 435 on average active water customers.  Of the 435 active customers 54% are part-time users of the water and some do not use water at all.  We have to have the same infrastructure even if we had 1,000 connections.  Cities have a bigger population to spread the cost over then CCWSC.